Effective Date: 10th September 2025
Company Name: Continua Logistics (a trading name of Quantum Initiative)
Registered Address: 128 City road London, United Kingdom. EC1V 2NX
Contact Email: askme@continualogistics.com
1. Introduction
Continua Logistics, operating under its parent company Quantum Initiative, (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our logistics and delivery services.
By engaging with our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect and process the following categories of information:
- Personal details: name, phone number, email address, billing and shipping addresses.
- Business information: company name, VAT number, and invoicing details (if applicable).
- Logistics data: pickup and delivery details, consignment tracking numbers, and proof of delivery.
- Payment information: processed securely via third-party payment providers (we do not store raw card details).
- Communication data: customer service emails, phone call records, and support requests.
- Website usage data: IP address, browser type, cookies, and analytics data.
3. How We Use Your Information
We use your information to:
- Provide and manage logistics and delivery services.
- Process payments and generate invoices.
- Communicate with you regarding orders, queries, and support.
- Comply with legal and regulatory obligations.
- Improve our services and website functionality.
- Send marketing communications (only where consent has been provided).
4. Sharing Your Data
We may share your data with trusted third parties where necessary, including:
- Delivery partners, couriers, and freight carriers.
- IT and cloud service providers (for secure storage and systems support).
- Payment processors and financial institutions.
- Regulatory bodies and authorities, if required by law.
We never sell your personal data to third parties.
5. Data Retention
We retain your data only as long as necessary to fulfil the purposes outlined in this policy, including meeting legal, accounting, or reporting requirements.
6. International Transfers
As a London-based company, most of your data is processed within the UK. Where international transfers occur (e.g., overseas shipments), we ensure appropriate safeguards are in place to protect your data.
7. Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data where lawful.
- Restrict or object to processing.
- Request transfer of your data to another provider.
- Withdraw consent at any time (for marketing or optional services).
To exercise your rights, contact us at askme@continualogistics.com.
8. Security Measures
We take data security seriously and use technical, organisational, and physical safeguards to protect personal information against unauthorised access, disclosure, or loss.
9. Cookies
Our website may use cookies and tracking technologies to enhance user experience and analyse website performance. You can manage or disable cookies through your browser settings.
10. Updates to this Policy
We may update this privacy policy from time to time to reflect changes in our operations or legal obligations. Updates will be posted on this page with a revised “Effective Date.”
11. Contact Us
If you have any questions, requests, or concerns about this privacy policy, please contact us:
Continua Logistics (Quantum Initiative)
128 City Road London, United Kingdom. EC1V 2NX
Email: askme@continualogistics.com